Refund policy

Big M’s Collectables – Return & Refund Policy

No Change-of-Mind Returns or Refunds

Big M’s Collectables does not accept returns, exchanges or refunds for change of mind.

This includes situations where a customer changes their mind, finds the product cheaper elsewhere, no longer wants the item, purchases the wrong item, or the market value of a trading card changes after purchase.

Opened or Altered Products

For change-of-mind purposes, returns or refunds are not accepted for products that have been opened, unsealed, used, altered or removed from their protective packaging, including:

• Booster packs
• Booster boxes
• Elite Trainer Boxes and other sealed products
• Trading card accessories with opened packaging
• Single cards removed from the protective sleeve, top loader or packaging in which they were supplied
• Any item showing signs of handling, use, tampering or damage after delivery

Damaged, Faulty or Incorrect Items

If an order arrives damaged, faulty, incorrectly supplied or materially different from its description, please contact Big M’s Collectables as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Clear photographs of the packaging and shipping label where relevant

Please keep the item and all packaging until the matter has been reviewed.

Where required under Australian Consumer Law, an appropriate remedy may include a replacement, refund or another available solution.

Trading Card Condition

Raw trading cards are assessed and listed according to their visible condition at the time of sale.

Minor manufacturing imperfections, print lines, centring differences or other characteristics visible in the product images may not necessarily constitute a fault.

Big M’s Collectables does not guarantee that a raw card will receive any particular grade from PSA, BGS, CGC, TAG or another grading company.

Missing Items

If an item is missing from an order, please contact us as soon as possible with the order number and details of the missing item.

Lost, Delayed or Delivered Parcels

If a parcel is delayed, lost or marked as delivered but cannot be located, please contact Big M’s Collectables with the order number.

We will review the tracking information and assist with an Australia Post enquiry where appropriate.

Return Postage

Do not return an item without contacting Big M’s Collectables first.

Where an item is confirmed to be faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law, reasonable return-postage arrangements will be confirmed where required.

Refunds

Approved refunds will be issued to the original payment method.

Please allow several business days after processing for the refund to appear, depending on the bank or payment provider.

Order Cancellations

Please contact us as soon as possible to request an order cancellation.

Cancellation cannot be guaranteed once an order has been packed, processed or dispatched.

Contact Us

For returns, refunds, damaged items, missing items or other order issues, please contact:

Big M’s Collectables
Email: info@bigmscollectables.com.au
Website: bigmscollectables.com.au
Instagram: @bigmscollectables

We aim to respond to enquiries within 1–2 business days.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available under Australian Consumer Law.